Hi, Mrs Johansen, can I speak to you for a minute?
It's about the tour you and your husband booked for tomorrow.
Oh dear. Is there some kind of problem?
Yes, unfortunately there is.
I'm afraid there has been an overbooking on the wetlands birdwatching tour that you and your husband booked.
Oh no! That's a bit of a disappointment!
We're very sorry about this.
We've only just been informed ourselves about the overbooking.
However, we've been working hard to come up with an alternative for you and would like to see what you think.
Alternative!
Oh. OK.
Is there a similar tour that we could join if it's impossible to go on the one we booked?
Yes, there is.
Actually, there are two places free on the Monegros tour, which also starts tomorrow.
I see.
Um, and whereabouts is Monegros? Is that a wetlands tour as well?
No. Monegros is in the interior.
It's an area of semi-desert plains but quite rich in the variety of birdlife that you can see there.
That sounds interesting.
And is the price the same? Will we have to pay extra?
No. In fact, it works out slightly more expensive but the tour agent has agreed to cover the difference
and also to offer you two vouchers for the Delta cruise, by way of compensation for the overbooking.
Oh.
Yes, so we were wondering if you would consider accepting this alternative to the one you booked.
Ah, I'll just need to talk to Tom about it.
He was pretty keen on the wetlands tour.
Do you have information, ... like a brochure or something that we can look at? And then we can decide.
Yes, certainly. I have the brochure here. As you can see, there's a map of the region and information about
the fauna and flora you are likely to see, and on this page you can see photos of
places that you are going to visit on the tour.