1
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Hi, Mrs Johansen, can I speak to you for a minute?

2
00:00:06,865 --> 00:00:09,299
It's about the tour you and your husband booked for tomorrow.

3
00:00:09,703 --> 00:00:11,845
Oh dear. Is there some kind of problem?

4
00:00:11,845 --> 00:00:13,781
Yes, unfortunately there is.

5
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I'm afraid there has been an overbooking on the wetlands&nbsp;<br>&nbsp;
 birdwatching tour that you and your husband booked.

6
00:00:19,440 --> 00:00:22,504
Oh no! That's a bit of a disappointment!

7
00:00:22,504 --> 00:00:24,539
We're very sorry about this.

8
00:00:24,539 --> 00:00:26,901
We've only just been informed ourselves about the overbooking.

9
00:00:26,901 --> 00:00:31,704
However, we've been working hard to come up with an&nbsp;<br>&nbsp;
alternative for you and would like to see what you think. 

10
00:00:31,704 --> 00:00:33,004
Alternative!

11
00:00:33,004 --> 00:00:35,438
Oh. OK.

12
00:00:35,438 --> 00:00:39,982
Is there a similar tour that we could join if&nbsp;<br>&nbsp;
 it's impossible to go on the one we booked?

13
00:00:39,982 --> 00:00:40,844
Yes, there is.

14
00:00:40,844 --> 00:00:45,946
Actually, there are two places free on the&nbsp;<br>&nbsp;
 Monegros tour, which also starts tomorrow.

15
00:00:46,748 --> 00:00:47,971
I see.

16
00:00:47,971 --> 00:00:52,520
Um, and whereabouts is Monegros? Is that a wetlands tour as well? 

17
00:00:52,520 --> 00:00:54,853
No. Monegros is in the interior.

18
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It's an area of semi-desert plains but quite rich&nbsp;<br>&nbsp;
in the variety of birdlife that you can see there.

19
00:00:59,345 --> 00:01:00,940
That sounds interesting.

20
00:01:00,940 --> 00:01:04,288
And is the price the same? Will we have to pay extra?

21
00:01:04,288 --> 00:01:10,014
No. In fact, it works out slightly more expensive but&nbsp;<br>&nbsp;
the tour agent has agreed to cover the difference 

22
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and also to offer you two vouchers for the Delta cruise,&nbsp;<br>&nbsp;
by way of compensation for the overbooking.

23
00:01:15,777 --> 00:01:16,444
Oh.

24
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Yes, so we were wondering if you would consider&nbsp;<br>&nbsp;
accepting this alternative to the one you booked.

25
00:01:23,232 --> 00:01:25,614
Ah, I'll just need to talk to Tom about it.

26
00:01:25,614 --> 00:01:28,191
He was pretty keen on the wetlands tour.

27
00:01:28,191 --> 00:01:33,837
Do you have information, ... like a brochure or something&nbsp;<br>&nbsp;
that we can look at? And then we can decide.

28
00:01:33,837 --> 00:01:40,058
Yes, certainly. I have the brochure here. As you can see,&nbsp;<br>&nbsp;
there's a map of the region and information about

29
00:01:40,058 --> 00:01:44,084
the fauna and flora you are likely to see, and&nbsp;<br>&nbsp;
on this page you can see photos of

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places that you are going to visit on the tour.