- OK bye. - Excuse me.
Yes. How can I help you?
Could you tell me where the toilets are, please? Is that them over there?
No, that's the fire escape. The toilets are over here, but they're being cleaned at the moment.
Can you wait for 15 minutes? If not, there are more toilets on the second floor.
That's OK. I'll go to the second floor.
Very sorry for the inconvenience. The cleaners are running behind schedule.
No problem at all. How do I get to the second floor?
The lifts are at the end of the corridor.
Fine. Thanks very much.
You're welcome.